The Restaurant is responsible for the customer relationship and for the personal information collected through the Services. iOrders provides, hosts, and manages the website and online ordering technology on the Restaurant's behalf and processes personal information as a service provider. Both the Restaurant and iOrders handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
We collect the following categories of personal information, depending on how you interact with the Services:
Identifiers and contact information: your name,
phone number, email address, and delivery address.
Account information: your username, hashed
password, and account preferences, if you create an account.
Order and transaction information: order details,
order history, special instructions, and delivery details. Payment
card details are collected and processed directly by secure
third-party payment processors; we do not store complete payment
card numbers.
Internet or other electronic network activity
information: browsing history, search history, and
information regarding your interactions with our websites,
applications, or advertisements, including IP address, browser
type, device identifiers, and pages visited.
Geolocation data: location inferred from your IP
address or mobile device, which may include precise geolocation
information (radius of less than 1,850 feet) where you have enabled
location services on your device.
Inferences: inferences reflecting your
preferences, predispositions, and behaviour, drawn from the
information above, such as your past orders and favourite menu
items.
Communications: information you provide when you
contact us, respond to a survey, enter a contest, or leave reviews,
comments, or other feedback.
We use personal information for the following purposes:
To process your requests and provide our products and Services,
including processing, fulfilling, and delivering your online
orders;
To maintain your account with us;
To communicate with you about your orders, requests, and the
Services;
For marketing, advertising, and promotions, including celebrating
occasions such as your birthday and encouraging purchases aligned
with your prior orders;
To create and deliver personalized content, including content
reflecting your past orders;
To administer contests, sweepstakes, promotions, and surveys;
For research, analysis, and development, including to maintain and
improve our products and Services, for auditing, and for other
related business purposes;
To facilitate locating our location nearest to you;
To respond to reviews, comments, or other feedback you provide us;
Detecting, investigating, or protecting against malicious,
deceptive, fraudulent, or illegal activity;
To comply with our legal and regulatory obligations.
We and our service providers use cookies, pixels (such as the Meta pixel), analytics tools, and similar technologies to operate the Services, remember your preferences, measure the performance of our website and advertisements, and deliver personalized content and interest-based advertising. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of the Services. Third-party advertising and analytics partners may collect information about your online activities over time and across different websites through these technologies.
We do not sell your personal information. We may share personal
information with:
Service providers: iOrders, which operates the
website and online ordering platform on our behalf, as well as
payment processors, delivery providers, marketing, analytics, and
advertising partners, and providers of hosting and support
services, in each case only as needed to perform services for us;
Contest and promotion partners: where needed to
administer contests, sweepstakes, promotions, or surveys you
participate in;
Legal and safety: authorities, courts, or other
parties where required by law, to enforce our terms, or to protect
the rights, property, or safety of the Restaurant, iOrders, our
customers, or others;
Business transactions: in connection with a sale,
merger, financing, or other business transaction involving the
Restaurant or iOrders, subject to appropriate confidentiality
protections.
By providing personal information and using the Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Depending on the sensitivity of the information, your consent may be express or implied. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice; however, withdrawing consent may limit our ability to provide you with certain products or Services (for example, we cannot process an online order without your contact and delivery information).
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to meet legal, accounting, or reporting requirements, or to resolve disputes and enforce our agreements. When personal information is no longer required, it is securely deleted or anonymized.
We and iOrders use physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, and unauthorized access, use, disclosure, or modification. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Personal information may be stored and processed by us or our service providers in Canada or in other jurisdictions, including the United States. While personal information is located in another jurisdiction, it is subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement, and national security authorities.
Subject to applicable law, you have the right to request access to the personal information we hold about you, to request corrections to inaccurate or incomplete information, and to withdraw your consent to certain uses and disclosures. To exercise these rights, contact us using the information below; we may need to verify your identity before responding. If you are not satisfied with how we handle your personal information or a privacy request, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or with the privacy commissioner of your province.
We comply with Canada's Anti-Spam Legislation (CASL). We send commercial electronic messages, such as promotional emails and text messages, only with your consent, and every message includes our identification and an unsubscribe mechanism. You may unsubscribe from marketing communications at any time by following the instructions in the communication or by contacting us directly; transactional messages (such as order confirmations) will still be sent as needed to provide the Services.
The Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
The Services may contain links to, or embed content from, third-party websites and services (such as social media platforms and map services) that are not governed by this Privacy Policy. Neither the Restaurant nor iOrders is responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. The latest version, with its effective date, will be posted on our website, and your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
For any privacy-related inquiries, to exercise your privacy rights, or to access your personal information, please contact us at:
India House Restaurant
Address: 3750 Chuka Blvd, Regina, SK S4V 3M1, Canada
Contact: Contact page
For inquiries specifically about the online ordering platform and website technology, you may also contact iOrders Technology Services Inc. through its website at https://www.iorders.ca.